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Digital Communication Specialist


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Organization: Freedom House
Closing date: 11 Mar 2022

Freedom House is founded on the core conviction that freedom flourishes in democratic nations where governments are accountable to their people; the rule of law prevails; and freedoms (such as freedoms of expression, association, and belief, as well as respect for the rights of women, minorities and historically marginalized groups) are guaranteed. We speak out against the main threats to democracy and empower citizens to exercise their fundamental rights through a unique combination of analysis, advocacy, and direct support to frontline defenders of freedom, especially those working in closed authoritarian societies. Established 80 years ago to respond to the threats posed by fascism, we know there is no more powerful force for the development of human society than democracy. As the world experiences the 15th year of consecutive democratic decline, our work—and our people carrying it out around the world—have never mattered more.


The Digital Communication Specialist plays a key role in managing and developing content for Freedom House’s digital communication platforms, with a special focus on curating and creating compelling content for the website and direct marketing messages. The Digital Communications Specialist creates graphics, videos, and other multimedia materials that help tell the story of Freedom House’s work and impact.


The Digital Communication Specialist contributes to the strategic direction and mission of Freedom House in a variety of ways, including but not limited to:

  • Updating and curating content for freedomhouse.org, Freedom House’s website and “communication headquarters” for its activities, reports, commentary and expertise. This includes working with Freedom House’s web vendor on website maintenance, bug fixes, security updates, and developing new pages for emerging initiatives and approving changes from other teams.
  • Track and analyze web metrics to help inform web strategy and success
  • Optimize the website for search engines and user experience
  • Write and manage direct digital marketing messages to distribute news releases, blogs, alert audiences to new reports and initiatives, engage donors, and other activities to inform and engage Freedom House audiences.
  • Create and manage e-newsletters, such as Spotlight on Freedom
  • Manage event invitations and event follow-up to convert registrants into Freedom House followers
  • Manage communication contacts in Pardot (Salesforce) and regularly update and maintain digital marketing lists to enable careful audience segmentation and reach
  • Work closely with colleagues from across the organization to develop content and review products
  • Source, license, edit photos for use on the website, in digital outreach, publications, and other communication tools, and maintain Freedom House’s image library
  • Create short-form videos for use on the website and social media
  • Manage the production of report graphics, PDFs, branded templates and PowerPoint presentations, sometimes creating pieces and sometimes working with an external designer
  • Supervise and train digital communication interns and temporary digital employees
  • Manage, update, and teach the Freedom House brand guidelines
  • Manage user roles on the website and train staff on web uploading and editing; serve as Slack admin, adding and removing new accounts as needed


Education and Experience:

  • Bachelor’s degree in communication, journalism, the humanities, political science or other related field
  • Approximately 3-5 years of relevant communications experience, preferably in agency, nonprofit, and/or public policy settings
  • Demonstrated expertise in creating a range of digital content
  • Experienceusing content management systems like Drupal or WordPressExpertise with the Adobe Creative Cloud
  • Knowledge of email marketing campaign management and list development
  • Knowledge of international affairs, democracy, human rights, and/or civic engagement issues is a plus

Skills and Competencies:**

  • Strong writing and editing skills.
  • Ability to creatively solve problems and be responsive to colleagues and partners;
  • Excellent organizational skills and ability to juggle multiple projects simultaneously
  • Ability to work well as part of a team, willing to both accept feedback and offer ideas
  • Ability to thrive in a fast-paced, and dynamic environment that emphasizes excellence, collegiality, and teamwork;
  • Acute political awareness and commitment to a bi/nonpartisan approach to democracy support;
  • Demonstrated commitment to diversity, equity, and inclusion in the workplace or your community;

  • Consistently uses good judgment when dealing with contacts and constituents;

  • Exhibit high work standards, adherence to procedures, and responsibility for assigned tasks;


Applicants are required to complete our online application form and to submit a resume and a cover letter that outlines interests and qualifications for this position.

  • Diversity makes our work stronger. We actively seek a diverse applicant pool and encourage candidates of all backgrounds to apply.
  • Freedom House provides a strong benefits package, including a 403(b)-retirement account, commuter benefits, flexible hours, floating holidays, high employer contributions to medical, dental, and vision premiums, basic and voluntary life and AD&D insurance, short- and long-term disability, flexible spending account, and more.
  • Salaries are commensurate with experience and based on pay grades that prioritize equity across the organization. This range for this position starts at $50,000 and may extend to $65,000 based on qualifications and experience.
  • Staff members are currently working remotely or partially remotely due to Covid-19, and Freedom House is continuing to evaluate when and under what circumstances staff will return to the office. This position will start completely or partially remote and may require mandatory relocation to Washington DC once circumstances allow (no earlier than July 1, 2022).
  • Candidates must possess long-term authorization to work in the United States. Freedom House will not sponsor work visas.

Disclaimer: This job description is only a summary of the typical functions of the job. It is not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder may differ from those outlined in the job description and other duties, as assigned, may be part of the job. Freedom House may add, change, or remove essential and other duties at any time.

How to apply:


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