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Regional Communications Manager


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Country: Democratic Republic of the Congo
Organization: Medair
Closing date: 26 Feb 2021

Role & Responsibilities

Collect and produce materials used to communicate Medair’s mission, life-saving work and unique selling points, and highlight humanitarian needs in the countries of responsibility. Communications materials are vital for connecting our work with people who are needed to ‘give, go, and pray’ in support of people in humanitarian emergencies. The Communications Manager is a member of the global communications team and the content team with a focus on video resources and is involved in supporting the communications needs of the programmes in DR Congo (50%), Bangladesh (40%) and Madagascar (10%), as well as the Engagement team and Affiliate offices.

Project Overview

In DR Congo, Medair has emergency health projects, targeting displaced, war affected and vulnerable populations in regions that are in crisis. In Bangladesh, Medair, in partnership with World Concern, is implementing Shelter, Nutrition and Health programmes in the Kutupalong refugee camp close to Cox’s Bazar. In Madagascar, Medair contributes to the development of resilience of the most vulnerable and exposed population to natural hazards via Disaster Risk Reduction activities.

Workplace & Conditions

Field based position in Goma, DR Congo with travel to Bangladesh and Madagascar. Take a look at Medair’s work in DR Congo, Bangladesh and Madagascar.

Starting Date / Initial Contract Details

January 2021. Full time, 12 months.

Key Activity Areas

Communications Strategy and Resources

  • Identify where the country programme activities, staff and context enhances Medair’s reputation as a global humanitarian aid organisation focused on Emergency Response and develop communications materials.
  • Participate in the global content and communications strategy planning including editorial meetings and annual workshop, and identify opportunities to leverage multi-media, video, and online content.
  • Gather high-quality resources through field visits or by working with field staff and freelance photographers.
  • Prepare communications guidelines, First Stop documents, gift handles, and any programme overviews required to support Engagement and Affiliate colleagues in preparation of external materials.
  • Work with Content Support Team to produce donor-facing materials, social media content, corporate materials and facilitate timely reviews with programme leadership.
  • Identify and support field staff to participate in gathering photos, quotes, and other materials; submit approved materials to global libraries.
  • Prepare, facilitate and accompany field visits of high-profile visitors, photographers, journalists, or media crews. If and when applicable, draft terms of reference and contracts according to standard guidelines.

Media and Public Relations

  • Identify opportunities for media coverage of Medair’s programme activities by monitoring global humanitarian media coverage, key developments related to the context, and programme milestones.
  • Prepare press releases, editorials, pitch stories to journalists on behalf of Medair and the country programmes.
  • Act as media spokesperson or support programme colleagues in providing interviews to approved journalists.
  • Respond to requests for media outputs from affiliate offices as approved by leadership.

Institutional Donor Relations

  • Contribute to proposals regarding communications and visibility. Provide visibility reports as required.
  • Build relationships with comms representatives of institutional funders to provide materials and develop opportunities related to global recognition days or programme milestones.

Standard Materials Required

  • Submit material annually for the Annual Report.
  • Update the First Stop programme overview quaterly, media kit, website country programme page.
  • Contribute to the Medair News – three issues per year.
  • Update the programme gift handles quaterly or as programmes change.
  • Contribute to the quarterly content themes, campaigns, social media channels, private funding initiatives.
  • Submit website content monthly (story, photo story, interactive content etc).
  • Contribute to social media campaigns related to global recognition days.
  • Submit photographs, quotes from staff, beneficiaries, humanitarian partners after each field visit.

Local Management

  • Functional line manage field communications colleagues or focal points with guidance and skills development.
  • Assist field leadership team in developing materials and methods for improving internal communication.
  • Work with programme managers/project coordinators to manage communication budget lines and ensure accomplishment of communication and fundraising objectives.
  • Provide oversight of branded/co-branded materials with programme procurement colleagues.
  • Advise colleagues on the importance of branding and co-branding; provide guidance on quality and presentation.

Team Spiritual Life

  • Reflect the values of Medair with team members, local staff, beneficiaries, and external contacts.
  • Work, live, and pray together in our Christian faith-based team settings. Fully contribute to the rich spiritual life of your team, including team devotions, prayers, and words of encouragement.
  • Encouraged to join and contribute to Medair’s international prayer network.

This job description covers the main tasks that are anticipated. Other tasks may be assigned as necessary.


  • Degree in communications or marketing. Training or experience in multi-media production and editing.
  • Strong working knowledge of English (spoken and written).

Experience / Competencies

  • 2 years of professional experience in media, communications, marketing, or fundraising.
  • Excellent and inspiring communicator. Keen to share information internally and provide training.
  • Ability to relate well and to establish trust with people who would share their story or have their photo taken.
  • Excellent writing skills with the ability to target different audiences and to tailor output accordingly.
  • Ability to process technical information into layman’s language with engaging angles.
  • Skilled photographer and videographer. Proficient with video editing, video production and photo editing.

How to apply:

Before you apply

Please ensure you are fully aware of the:

a) Medair organisational values

b) Medair is committed to safeguarding the protection of beneficiaries, volunteers, staff and partners, and particularly children. Therefore, we do not employ staff whose background we understand to be unsuitable for working with children. Medair staff are required to give the utmost respect to, and comply with, Medair’s accountability policies and best practices

c) Key Profiles & Benefits Package provided for Internationally Recruited Staff (IRS).

d) Medair Relief & Recovery Orientation Course (ROC) (which forms part of the recruitment selection process for field positions).

Application Process

To apply, go to this vacancy on our Medair page. Please do not make multiple applications. We will not review email applications. Only English-language applications / CVs will be reviewed.

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