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Community Engagement Officer


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Country: Tunisia
Organization: International Organization for Migration
Closing date: 15 Nov 2020

Position Title: Community Engagement Officer

Duty Station: IOM Libya in Tunis, Tunisia

Classification: Professional Staff, Grade P2

Type of Appointment: Special short-term graded, six months with possibility of extension

Estimated Start Date: As soon as possible

Closing Date: 15 October 2020

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at www.iom.int/diversity.

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

  1. Internal candidates

  2. Candidates from the following non-represented member states:

Antigua and Barbuda; Botswana; Cabo Verde; Comoros; Cook Islands; Cuba; Djibouti; Fiji; Gabon; Grenada; Guinea-Bissau; Guyana; Holy See; Iceland; Kingdom of Eswatini; Kiribati; Lao People's Democratic Republic (the); Latvia; Luxembourg; Marshall Islands; Micronesia (Federated States of); Montenegro; Namibia; Nauru; Palau; Saint Kitts and Nevis; Saint Lucia; Saint Vincent and the Grenadines; Samoa; Sao Tome and Principe; Seychelles; Solomon Islands; Suriname; The Bahamas; Timor-Leste; Tonga; Tuvalu; Vanuatu

Second tier candidates include:

All external candidates, except candidates from non-represented member states.


Under the overall supervision of the Deputy Chief of Mission, direct supervision of the Programme Manager (MRRM), and in close coordination with the Public Information Officer, the successful candidate will act as Community Engagement Officer coordinating the visibility and contributing to the development and implementation of the information and awareness campaign under the Migration Resource and Response Mechanism (MRRM) project within the IOM Libya Emergency Response portfolio.

Communicating with migrant communities on the move and host communities calls for a comprehensive community engagement process that treats the provision of timely, comprehensible and reliable information as a pillar of IOM’s humanitarian activities.

Within the framework of the Voluntary Humanitarian Return (VHR) Programme and the Migrant Resource and Response Mechanism (MRRM) in Libya, IOM seeks to enhance the protection of vulnerable migrants in transit by increasing awareness of migration threats and hazards as well as providing critical information about access and referral to a wide variety of targeted humanitarian services including assisted voluntary return services available. To facilitate this objective, a targeted two-way communications campaign will be developed in Libya using culturally and linguistically relevant print and multimedia communications tools with embedded feedback mechanisms to help migrants make informed decisions and facilitate return to their countries of origin where requested.

By providing unbiased reliable information about the extreme dangers they face at the hands of smugglers (slave markets, sexual exploitation, extortion, abuse etc.) especially during their intended journeys across the Mediterranean, this campaign is aimed at dispelling rumours and challenging the false promises of smugglers transmitted orally and via media channels and informing about alternatives. To effectively reach migrants, the information campaign will focus on places where they congregate and disembark, popular social media channels as well as detention centres.

S/he will be based in Tunis with frequent travel to Tripoli and will assist with designing and managing the information campaign developed within the framework of VHR and MRRM projects in various targeted locations in Libya.

Core Functions / Responsibilities:

  1. Research and contribute technical inputs to the development of the Community Engagement and Two-Way Communications strategy, in close coordination with the Media and Communications Division (MCD) at Headquarters (HQs), Public Information Unit, MRRM and other units as relevant, to facilitate the development of the information campaign in targeted locations to inform migrants, refugees, internally displaced persons (IDPs) and host communities on the dangers of irregular migration and on available alternatives including VHR as well as referral to other existing services through the following activities.

  2. Participate in mapping exercises of IOM and other actors’ ongoing projects along the Central Mediterranean route related to awareness raising on the risks of irregular migration, but also related to alternatives; efforts should facilitate creation of synergies with the information campaign.

  3. Draft and recommend the content of information campaigns in Libya as required in collaboration with MCD’s Communication Campaigns Specialist to raise awareness on risks and dangers of irregular migration as well as health promotion and diseases prevention and control.

  4. Draft a workplan to identify relevant target audiences and the best means to reach them to maximize the campaign’s impact.

  5. Participate in the design and development of multimedia, multilingual awareness raising materials for migrants in transit in Libya using various formats as appropriate, such as text, graphics, imageries, infographics, audio, video, printed materials, etc.; review and field test the awareness raising products developed, recommending the selection of key messages and materials according to the specific migratory context in Libya.

  6. Support the Public Information (PI) Officer by providing technical inputs to Media and Communication Department colleagues to assist in the development of a customized mobile application to collect migrants’ stories and an online platform to visualize campaign feedback.

  7. Coordinate with the colleagues in the field and guide them to ensure collection of informed consent via Community Response mobile application, take better pictures and to collect testimonies/stories of migrants in Libya, by developing clear technical guidelines including training of field staff where feasible.

  8. In collaboration with Public Information Unit, incorporate vetted stories to support IOM’s awareness materials for migrants in transit in Libya.

  9. Work to harmonize messaging and tools utilized for the implementation of the info and health awareness campaigns to build on and complement IOM’s ongoing “Migrants as Messengers” and previous “Aware Migrants” info campaign to assist in strengthening the output of the planned campaign and achieve the desired impact.

  10. Coordinate with the selected agencies and designers the technical work and check that IOM and the donors’ visibility is respected according to their guidelines.

  11. Coordinate and facilitate the effective implementation and monitoring of relevant dissemination activities in target communities, building upon a network of local and International Non-Governmental Organisation (NGOs), and community leaders.

  12. Monitor and evaluate the information campaigns according to IOM impact evaluation guidelines and targets of the project.

  13. Draft internal regular updates, specific briefings covering the project’s activities and elaborate the corresponding reports on activities conducted, achievements and lessons learnt as required.

  14. Draft an efficient dissemination plan and liaise between IOM Libya, IOM in countries of origin, Regional Offices, Headquarters and Manila, as well as the governmental and nongovernmental stakeholders in Libya, to facilitate the dissemination of the info campaign message.

  15. Check that the planned outreach activities are gender and social-sensitive and in line with IOM’s media and visibility guidelines.

  16. Undertake duty travels, in line with prevailing security restrictions, relating to project assessments, liaison with counterparts, and project implementation, as required.

  17. Perform such other duties as may be assigned.

Required Qualifications and Experience:


• Master’s degree in International Relations, Communications, Media, Journalism or Business Administration, Management or a related field from an accredited academic institution with two years of relevant professional experience; or

• University degree in the above fields with four years of relevant professional experience.


• International experience in developing and implementing communications strategies, action plans and performance monitoring frameworks, preferably in the field of migration;

• Experience in training or capacity enhancement activities;

• Experience in the field of migration, including operational and field experience, is an advantage;

• Previous working experience with INGOs or international organizations desirable.


• Strong understanding of digital technology and emerging communications channels including social media platforms, interactive voice response (IVR) and messaging apps. Good level of computer literacy, including database applications;

• Knowledge of the Libya context and/or migration-affected regional countries an asset.


IOM’s official languages are English, French, and Spanish.

For this position, fluency in English is required (oral and written). Working knowledge of Arabic and/or French is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.


This position is based in Tunis, Tunisia; with possible relocation to Libya if and when the situation is conducive.

Accredited Universities are the ones listed in the UNESCO World Higher Education Database


Required Competencies:

Values - all IOM staff members must abide by and demonstrate these three values:

Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.

Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 2

Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.

Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.

Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.

Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 2

Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.

Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.

Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.

IOM’s competency framework can be found at this link.


Competencies will be assessed during a competency-based interview.


Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.

How to apply:

Interested candidates are invited to submit their applications via PRISM, IOM e-Recruitment system, by 15 October 2020 at the latest, referring to this advertisement.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system. The online tool also allows candidates to track the status of their application.

Only shortlisted candidates will be contacted.

For further information please refer to: www.iom.int/recruitment

Posting period:

From 02.10.2020 to 15.10.2020

No Fees:

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

Requisition: SVN 2020 228 Community Engagement Officer (P2) IOM Libya in Tunis, Tunisia (56656795) Released

Posting: Posting NC56656796 (56656796) Released

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